Terms & Conditions

These Terms & Conditions apply to all visitors, customers, and other users of our website.

You must be legally capable of entering into a binding agreement under applicable law to place an order. If you are a minor, you may use our website only with the involvement and authorisation of a parent or legal guardian, as required by law.

We reserve the right to update these Terms & Conditions from time to time. Any changes will be published on this page with an updated effective date.

Thenga Story offers coconut-shell products, handmade tableware, home décor, kitchen accessories, gifting products, and other related items.

We make reasonable efforts to display accurate product descriptions, photographs, dimensions, colours, prices, and specifications. However, product images and descriptions are provided for general reference, and minor variations may occur.

As our products are made using natural coconut shells and traditional craftsmanship, variations in colour, grain, texture, shape, size, and finish may occur. These variations are a natural characteristic of handmade products.

Such variations do not automatically constitute a defect. However, products that are damaged, defective, or materially different from their descriptions will be handled in accordance with our Return and Refund Policy and applicable law.

All product prices will be displayed on our website in the applicable currency, with taxes and additional charges disclosed where required.

Prices, product availability, and promotional offers may change without prior notice. Changes will not affect orders already accepted, except where required by law or agreed with the customer.

We reserve the right to correct genuine pricing, product-description, or availability errors and to contact customers if an order is affected.

Payments may be processed through third-party payment service providers. Customers must comply with the applicable payment provider’s terms and provide accurate payment information.

We are not responsible for service interruptions caused by third-party payment providers, but this does not affect any refund or other rights available to customers under applicable law.

Customers are responsible for reviewing their selected products, quantities, delivery addresses, and contact information before completing an order.

Orders are subject to product availability and acceptance by Thenga Story.

We reserve the right to decline or cancel an order for legitimate reasons, including stock shortages, pricing errors, suspected fraudulent transactions, or operational issues.

If a prepaid order is cancelled by us, any refund due will be processed in accordance with our Return and Refund Policy and applicable law.

Customer requests to cancel an order will be considered according to the order’s processing and dispatch status and our published cancellation policy.

We aim to dispatch orders within the estimated time communicated on our website or at checkout.

Delivery times are estimates and may vary depending on the delivery location, courier availability, weather, public holidays, customs procedures, or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate shipping address and contact number.

Additional shipping charges may apply depending on the order, delivery location, product weight, or shipping method. Applicable charges will be communicated before the order is completed.

For international orders, customs duties, import taxes, and other destination-specific charges may apply. Customers are responsible for such charges where applicable and as permitted by law.

If a shipment is delayed, lost, or delivered incorrectly, customers should contact us with their order details so we can investigate and assist.

Nothing in this section excludes any rights or remedies available under applicable law.

Thenga Story may accept bulk orders, wholesale enquiries, corporate gifting requests, and international orders, subject to availability and the terms agreed between the parties. See our wholesale and export pages.

Minimum order quantities, pricing, production timelines, packaging, shipping arrangements, payment terms, and other conditions may vary depending on the order.

For large or customised orders, customers may be required to approve a quotation, pro forma invoice, sample, or written order confirmation before production begins.

International orders may be subject to additional shipping, customs, documentation, and regulatory requirements.

Any agreed export terms, including applicable Incoterms, payment arrangements, and delivery responsibilities, will be set out in the relevant quotation, invoice, or written agreement.

Customers may purchase products for personal use, gifting, or other lawful purposes.

Wholesale and resale purchases must be arranged through the applicable wholesale or business purchasing process where required.

We reserve the right to decline or limit orders where there is reasonable evidence of fraud, unauthorised use of our business purchasing arrangements, or a breach of these Terms & Conditions.

Customers should follow the care instructions and product-specific information provided with each item.

Coconut-shell products are made from natural materials and require appropriate handling and maintenance.

Customers should not assume that every product is suitable for food contact, hot liquids, microwave use, ovens, dishwashers, or other specialised applications unless the specific product description or accompanying instructions expressly confirm such suitability.

Customers should use products only for their intended purposes and follow all applicable product warnings and instructions.

Our cancellation, return, refund, and exchange procedures are described in our separate Return and Refund Policy.

Customers should review that policy before placing an order.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order number and supporting photographs where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with our published policy and applicable law.

No provision of these Terms & Conditions limits any mandatory consumer rights or remedies.

All original content published on our website, including the Thenga Story name and branding, logos, photographs, graphics, product descriptions, text, designs, and website materials, is owned by or lawfully licensed to the relevant rights holder.

You may access and view our content for personal and lawful purposes.

You must not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content, photographs, branding, or designs without prior written permission, except where permitted by law.

By using our website, you agree to:

• Provide accurate and complete information when placing orders.
• Use the website only for lawful purposes.
• Avoid fraudulent purchases or payment activities.
• Avoid attempting to interfere with the website’s operation or security.
• Avoid uploading malicious code or attempting unauthorised access.
• Respect our intellectual property rights and those of third parties.

We may take reasonable action to restrict access or address misuse of our website, subject to applicable law.

Our website may use third-party services for payment processing, shipping, analytics, advertising, and other business operations.

We may also provide links to third-party websites for convenience.

Third-party services and websites may have their own terms and privacy policies. We do not control those policies and are not responsible for third-party content or services to the extent permitted by applicable law.

We may collect information such as names, email addresses, telephone numbers, shipping addresses, order details, and transaction-related information when customers use our website or place orders.

This information may be used to process orders, arrange deliveries, respond to enquiries, provide customer support, prevent fraud, and meet legal obligations.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please read our Privacy Policy for further details about how personal information is collected, used, stored, and shared.

We make reasonable efforts to maintain accurate website information and reliable services. However, temporary interruptions, technical errors, and delays may occasionally occur.

To the extent permitted by applicable law, Thenga Story will not be liable for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights and remedies.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by applicable law.

To the extent permitted by applicable law, customers are responsible for losses or claims arising directly from their unlawful use of the website, fraudulent conduct, or material breach of these Terms & Conditions.

This clause does not apply where responsibility cannot lawfully be imposed on the customer.

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruptions, government restrictions, strikes, or widespread technical failures.

We will take reasonable steps to minimise the impact of such circumstances and comply with applicable legal obligations.

These Terms & Conditions are governed by the laws of India, subject to any mandatory consumer protection laws applicable to the customer.

Disputes will be handled by the competent courts or dispute-resolution authorities having jurisdiction under applicable law.

Nothing in this section removes any mandatory rights that customers may have under applicable law.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

We may update these Terms & Conditions to reflect changes in our business, products, website services, or legal requirements.

The updated terms will be published on this page with a revised effective date.

We may restrict or terminate access to our website where justified by a breach of these Terms & Conditions or other legitimate grounds, subject to applicable law.

Customers may contact us regarding website issues, product concerns, orders, payments, deliveries, returns, or other complaints using the contact details published on our website.

We will make reasonable efforts to acknowledge and resolve complaints within the time required by applicable law.

The name and contact details of the designated grievance officer, where required, will be published on our website.

For questions about these Terms & Conditions, products, orders, or business enquiries, please contact:

Brand

Thenga Story

Website

thengastory.com

Email

sales@thengastory.com

For wholesale, bulk gifting, and export enquiries, please use the contact options on our wholesale and export pages.