Privacy Policy

Welcome to Thenga Story (“we,” “our,” “us,” or “Thenga Story”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, thengastory.com, browse our products, contact us, or place an order.

Thenga Story offers coconut-shell crafts, tableware, home décor, and other sustainable lifestyle products. This policy applies to your use of our website and related services.

We handle personal information in accordance with applicable data protection and privacy laws in India.

By using our website, you acknowledge this Privacy Policy. Where consent is required by law, we will obtain it appropriately.

We may collect the following categories of information when you interact with our website.

A. Personal information

When you contact us, register an account, or place an order, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing and shipping address
• City, state, postal code, and country
• Information you provide in enquiries or customer support communications

B. Order and transaction information

When you purchase our products, we may collect information necessary to process your order, including:

• Products purchased and order details
• Order number and transaction status
• Billing and delivery information
• Payment confirmation and related transaction references

Payments may be processed by third-party payment service providers. We do not intend to store your complete debit card, credit card, or banking credentials on our website.

C. Technical and website usage information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type and device information
• Pages visited and time spent on our website
• Referring website or traffic source
• Website interactions and diagnostic information

We may use cookies and analytics technologies to understand website usage and improve our services.

D. Communications and marketing information

If you contact us through email, WhatsApp, contact forms, or other available channels, we may retain relevant communication details to respond to your enquiry and provide customer support.

We may send promotional communications where permitted by applicable law and your preferences.

We may use the information collected for the following purposes:

• To process and fulfil orders.
• To arrange shipping, delivery, and order updates.
• To respond to enquiries and provide customer support.
• To process payments, refunds, returns, and exchanges.
• To improve our website, products, and customer experience.
• To understand website traffic and visitor behaviour.
• To maintain website security and prevent fraud or misuse.
• To communicate important service updates.
• To send marketing communications where permitted.
• To comply with applicable legal, tax, accounting, and regulatory obligations.

We will use personal information only for appropriate purposes consistent with applicable law.

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and measure website performance.

We use the Meta Pixel, a measurement tool provided by Meta Platforms (the company behind Facebook and Instagram), to understand how visitors interact with our website and to measure the effectiveness of our advertising.

These services may collect information such as page views, traffic sources, browser information, and interactions with website content.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Where required, we will seek consent before using non-essential cookies or analytics technologies.

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateway providers for payment processing.
• Courier and logistics partners for order delivery.
• Website hosting and technical service providers.
• Advertising and analytics providers, including Meta, for website measurement.
• Customer support and communication service providers.
• Professional advisers, government authorities, or other parties where disclosure is required or permitted by law.

Such parties may process information according to their applicable privacy policies, contractual obligations, and legal requirements.

We share only information reasonably necessary for the relevant purpose.

Payments made through our website may be handled by third-party payment providers.

Your payment may be subject to the payment provider’s terms, conditions, and privacy policy.

We take reasonable steps to protect transaction-related information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Please do not send passwords, card PINs, one-time passwords (OTPs), or other sensitive payment credentials through email or messaging services.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Access to personal information is limited to authorised persons and service providers who require it for legitimate business purposes.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or to meet applicable legal, tax, accounting, and regulatory obligations.

No online platform can guarantee absolute security, and we cannot promise that information transmitted over the internet will always be secure.

We retain personal information for the period necessary to provide our services, fulfil orders, resolve disputes, maintain business records, and comply with applicable laws.

You may request access to, correction of, or deletion of your personal information, subject to legal requirements and any legitimate need to retain certain records.

We will review and respond to such requests in accordance with applicable law.

Subject to applicable law, you may have the right to:

• Request information about the personal data we process about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a complaint or submit a privacy-related request.

To exercise these rights, please contact us using the details in the Contact us section.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. Certain information may need to be retained to meet legal obligations or complete pending transactions.

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties operate independently and may have their own privacy policies and terms of use.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before sharing personal information with them.

Our website and services are not intended to encourage children to provide personal information independently.

If you are under 18 years of age, please use our website and make purchases with the involvement of a parent or legal guardian, as applicable.

If we become aware that personal information has been collected in a manner that violates applicable law, we will take appropriate steps to address the matter.

Some of our service providers may process or store information on servers located outside India.

Where personal information is transferred internationally, we will take steps required by applicable law and relevant contractual or security obligations.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable legal requirements.

Any revised policy will be published on this page with an updated effective date.

We encourage you to review this page periodically to remain informed about how we protect your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Business name

Thenga Story

Website

thengastory.com

Email

sales@thengastory.com

Instagram

@thenga_story

We will review privacy-related enquiries and respond in accordance with applicable law.